Refund policy

REFUNDS & REPLACEMENTS

 Any claims for misprinted/damaged/defective items must be submitted within 30 days of receiving the product:

  • For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date
  • Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.

    To start a return, you can contact us at help@supliful.com. Please note that returns will need to be sent to the following Distributor: [Supliful] Send a photograph along with a brief explanation of the problem.  We will review the issue and notify you of the approval or rejection of a replacement/refund.  If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3 business days.  If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few work days.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on GIFT CARDS

Supliful will not grant a refund, credit your account, or replace a produced product in  case of: 

  • Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we confirmed an updated address with you (if and as applicable).
  • Unclaimed - Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of reshipment* to yourself or to your end customer (if and as applicable)
  • Buyer's Remorse - Supliful/Hosea-Westbrook Health and Beauty Boutique does not refund orders for buyer's remorse.  Make sure you want the  product before you buy.
  • Product is created, but not yet shipped - In case, you wish to cancel the order while it is still in the status "Accepted", but the product has already been prepared by the fulfillment team, we will not be able to cancel and refund the order.  Again make sure this is the product you want.

Uncollected FedEx Deliveries - If the order is shipped via FEDEX and is not delivered due to reasons such as the recipient being unreachable (e.g. ,incorrect address, missing or incorrect phone number), refusal or failure to pay import duties or taxes, or any other reason attributable to the recipient, the shipment may be abandoned or destroyed by the carrier.  In such cases, we are unable to offer a refund, reshipment or a replacement. 

LATE OR MISSING REFUNDS 

If you haven't received a are fund yet, first check your Supliful credits instead of cash. 

If you particularly requested a cash refund, then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank -  there is often some processing time before a refund is posted. If you've done all of this and still have not received your refund, please get in touch with our customer support team for assistance.